New York Regional Manager - Full Time

As the New York Regional Manag*r, you will be responsible for creating a client-focused, positive environment while possessing a strong desire to maximize studio revenue and occupancy in our two New York City locations (Flatiron and Upper East Side) and any new or temporary pop-up locations, as they come. You will provide leadership to the Advis*r team as a self-motivated, people-focused leader with a passion for wellness and excellent guest experience.

You will be an overall go-to person for customer service and operations-related questions in your region. Our ideal candidate has a passion for the Stretch*d brand, Method and culture. It is crucial that you are interpersonally savvy with a strong business acumen and the ability to creatively problem-solve on the fly. You should be internally-motivated, results-focused, and possess a sense of ownership of your region’s performance. You should be someone who loves to be on the move; you will spend your time in spaces throughout the New York region each week.

KEY RESPONSIBILITIES

Provide regular support and feedback for team of Assistant Manag*rs and 10-12 Advis*r team members in your region
Act as a liaison between company-wide brand, marketing, operations initiatives and your spaces
Ensure Manag*r and Advis*r onboarding and training standards are top notch
Ensure staffing needs are met and are within budgets
Ensure each space maintains standards for cleanliness, maintenance, safety, security and operations
Ensure customer service is up to Stretch*d standards
Work to achieve monthly revenue and occupancy goals
Work to drive client acquisition, loyalty, and positive experience
Be an ambassador for the Stretch*d brand through community outreach and other marketing initiatives
Oversee/attend events and marketing related efforts
Identify trends in customer feedback and recommend solutions
Work with heads of Training + Development and COO to optimize space internal and external schedules
Develop and foster strong, strategic relationships with Stretch*d teams and local businesses
Ensure retail inventory and merchandising standards are met
Complete accurate payroll reports for all Location Manag*rs, Assistant Manag*r and Advis*r teams
Provide daily and monthly performance reports and actionable strategies
Help maintain landlord relationships
Oversee third-party relationships with vendors (i.e. MindBody, Verizon, etc.)
Oversee cash management

QUALIFICATIONS

2+ years in fitness, retail or hospitality experience
Bachelor’s Degree required
Experience with Stretch*d brand preferred
Experience with MindBody preferred
Proficiency in Google Suites
Self-starter with strong interpersonal and communication skills
Proven leadership experience and ability to delegate to and motivate team members
Extremely organized and data-savvy with a strong attention to detail
Ability to multi-task and think and react quickly
Ability to receive and give performance feedback constructively

WORK REQUIREMENTS

This is a Full-Time role
Ability to work flexible, non-traditional hours including weekends
Availability to work at least 10 hours a week of front desk shifts
Availability to provide coverage for Advis*r / front desk shifts as necessary
Regular travel to Stretch*d spaces within region
Maintain company credit card and submit expense reports accurately and timely
Must be able to move and/or lift heavy items, up to 50 lbs

BENEFITS

Holidays and paid time off
Healthcare and cell phone expenses reimbursed
Complimentary Stretch*d membership

ABOUT STRETCH*D

Stretch*d was started in 2018 by the founder of SLT as the premier brand in the one-on-one assisted stretch space. We offer clients the most effective and feel good way to “get loose.” Through our retail locations (Flatiron and Upper East Side) and Stretch*d Academy, our training and certification program, we are on a mission to make recovery an essential part of every body’s routine. This is an opportunity to be a key employee at an emerging brand in a hot sector of the wellness market.