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Posted June, 2023
NYC Regional Manag*r – Full Time

As the New York Regional Manag*r, you will be responsible for creating a client-focused, positive environment while possessing a strong desire to maximize studio revenue and occupancy in our two New York City locations (Flatiron and Upper East Side) and any new or temporary pop-up locations, as they come. You will provide leadership as a self-motivated, people-focused leader with a passion for wellness and excellent guest experience.

You will be an overall go-to person for customer service and operations-related questions in your region. Our ideal candidate has a passion for the Stretch*d brand, Method and culture. It is crucial that you are interpersonally savvy with a strong business acumen and the ability to creatively problem-solve on the fly. You should be internally-motivated, results-focused, and possess a sense of ownership of your region’s performance. You should be someone who loves to be on the move; you will spend your time in spaces throughout the New York region each week.

 

KEY RESPONSIBILITIES

Leadership + People Management

  • Provide regular support and feedback for team of approximately 60 people, including Assistant Manag*rs, Stretch*rs, Face*ssagers and Advis*rs in your region
  • Ensure Manag*r and Advis*r onboarding and training standards are top notch
  • Work closely with COO and Program Director to ensure that Stretch*rs and Face*ssagers meet and exceed technical and guest standards
  • Ensure staffing needs are met and are within budgets
  • Work with Operations Coordinator to ensure accurate payroll reports for all in-space team members

Guest Experience + Community

  • Ensure all team members are providing excellent customer service to meet Stretch*d standards
  • Work to achieve monthly revenue, membership and occupancy goals
  • Provide personalized service to high value clients and escalated client service needs
  • Work to drive client acquisition, loyalty, and positive experience
  • Act as a liaison between company-wide brand, marketing, operations initiatives and your spaces
  • Be an ambassador for the Stretch*d brand through community outreach and other marketing initiatives
  • Oversee/attend events and marketing related efforts
  • Identify trends in customer feedback and recommend solutions
  • Develop and foster strong, strategic relationships with local businesses and communities

Space Operations

  • Provide daily and monthly performance reports and actionable strategies
  • Ensure retail inventory and merchandising standards are met
  • Create high impact roll out of in-space promotions
  • Help maintain landlord relationships
  • Ensure each space maintains standards for cleanliness, maintenance, safety, security and operations
  • Oversee third-party relationships with vendors (i.e. MindBody, Verizon, etc.)
  • Oversee cash management

QUALIFICATIONS

  • 2+ years in fitness, spa, retail or hospitality experience with a high-end brand
  • Bachelor’s Degree required
  • Experience with Stretch*d brand preferred
  • Experience with MindBody preferred
  • Proficiency in Google Suites
  • Self-starter with strong interpersonal and communication skills
  • Proven leadership experience and ability to delegate to and motivate team members
  • Extremely organized and data-savvy with a strong attention to detail
  • Ability to multi-task and think and react quickly
  • Ability to receive and give performance feedback constructively

WORK REQUIREMENTS

  • This is a Full-Time role
  • Ability to work flexible, non-traditional hours including weekends
  • Availability to provide coverage for Advis*r / front desk shifts as necessary
  • Regular travel to Stretch*d spaces within region
  • Maintain company credit card and submit expense reports accurately and timely
  • Must be able to move and/or lift heavy items, up to 50 lbs.

BENEFITS

  • Holidays and paid time off
    • Healthcare and cell phone expenses reimbursed
    • Complimentary Stretch*d membership

ABOUT STRETCH*D

Stretch*d was started in 2018 by the founder of SLT as the premier brand in the one-on-one assisted stretch space. We offer clients the most effective and feel good way to “get loose.” Our signature offerings include one-on-one assisted Stretch*s, Face*ssage and high-tech recovery services. Through our retail locations (Flatiron and Upper East Side) and Stretch*d Academy, our training and certification program, we are on a mission to make recovery an essential part of every body’s routine. This is an opportunity to be a key employee at an emerging brand in a hot sector of the wellness market.

Apply online here: 

https://stretchd.bamboohr.com/careers/29

 

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